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Mortgage Application Portal

Support with your mortgage application

Submitting a mortgage application

You can log in at any time to see how your application is progressing, without having to contact your Mortgage Specialist. Here’s what happens at each stage:

  1. 01

    You complete and submit your application

    • Start your application in the mortgage application portal
    • Submit all of your personal details
    • Upload your requested documents
    • Submit your application
  2. 02

    Your application is reviewed for approval

    • Mortgage application submitted to our credit teams for approval
    • If approval is confirmed, your application moves to the next stage
  3. 03

    Your address, identify and the property are checked

    • Property valuation instructed
    • Property valuation complete
    • Your address and identity checks are completed
  4. 04

    We create and send your mortgage offer documents

    • Mortgage offer documents are requested
    • A notification is sent to your that your documents are ready for download
    • We request and must receive a copy of your signed mortgage offer letter
  5. 05

    Your mortgage funds are drawn down

    • Your mortgage funds are released

Mortgage help and support

Take advantage of our mortgage resources which are here to help you better understand the process, the terms, and our available products.

Trouble shooting in our mortgage application portal

Here are a few quick and easy steps that may resolve issues you're experiencing with our online mortgage application portal.

  1. 01

    Check you're using the correct operating system and browser

    Our portal is designed to work on the following devices, operating systems and web browser versions:

    Device

    Operating system

    Web browser version

    Windows

    Windows 10

    Chrome (93)/Edge (92)/ Firefox (91)

    Windows

    Windows 10

    Chrome (92)/Edge (91)/ Firefox (90)

    Android

    Android 11

    Chrome/Firefox/Samsung browser

    Android

    Android 11

    Chrome/Firefox/Samsung browser

    iPad

    iOS 14 (latest)

    Chrome/Safari

    iPad

    iOS 13 (latest -1)

    Chrome/Safari

    MacBook

    11.5 Big Sur (latest)

    Safari (14)/ Chrome (93)

    MacBook

    10.5 Catalina (latest -1)

    Safari (13)/ Edge (92)

    iPhone

    iOS 14 (latest)

    Chrome/Safari

    iPhone

    iOS 13 (latest -1)

    Chrome/Safari

  2. 02

    Clear your browsing history

     

    If you're running on a supported device, operating system and web browser version, then:

    1. Clear your browser history
    2. Restart your device
    3. Try again
  3. 03

    Get in touch with your Mortgage Specialist

    If the same error is experienced, you'll need to get in touch with your Mortgage Specialist with a description of what is happening.

    Please include:

    1.  What you are trying to do
    2. Your application reference (if there is one)
    3. The device type you're using
    4. The operating system installed on your device
    5. The web browser version you're using
    6. A screenshot of the whole screen

    For example: "I’m trying to Edit the application NWI-00001112 with Chrome V102.0.5005.63/ Desktop Windows 10, however the screen becomes frozen - please see attached screenshot."

Frequently asked questions

Submitting mortgage application documents

Other common questions

Something else we can help with?

Phone your local Mortgage Team

Jersey: 01534 282262

Guernsey: 01481 703809

Isle of Man: 01624 637676

Gibraltar: 350 2001 4477

Our lines are open Monday to Friday 9am – 5pm, excluding bank holidays.

Calls may be recorded.

Email us

If you have not spoken with us before then please email our dedicated team.

Email our Jersey team

Email our Guernsey team

Email our Isle of Man team

Email our Gibraltar team