Complaint form

For customers with accounts held in Jersey, Guernsey, Isle of Man or Gibraltar

We do everything we can to make sure our customers get the best possible service. However sometimes, we don't get things right. When that happens, we always encourage you to tell us about your complaints, so that we can put matters right.

If your account is with NatWest, please use complaints form held on

Your Information
This website is owned and maintained by The Royal Bank of Scotland International Limited. The information you supply on this form will be used for the purpose of providing you with the service you requested. By supplying your address, telephone number or email address, you are giving your consent for us to contact you in any of these ways in connection with the request.

 Your complaint 


Please note all fields marked with * must be completed.


Please confirm whether or not you are an existing NatWest International customer


Please advise where your account is held


This form is for the use of NatWest International customers with accounts held in Jersey, Guernsey, Isle of Man or Gibraltar.

If you hold accounts with NatWest in the United Kingdom, you will need to use the complaints form on


What is your complaint about? *

Please describe your issue and provide us with information on when this happened and how you have been affected so that we can accurately understand your complaint and investigate how we can put things right for you.


Please provide your feedback


Please select your complaint relates to


Please select your Title


Please enter your First Name


Please enter your Sur Name


How would you prefer to be contacted regarding your complaint? *

Please provide any one of below contact details


Internet emails are not necessarily secure as information could be intercepted, lost or destroyed. Please do not email any account information or other confidential information. For security reasons, we shall respond to your email by telephone or letter.