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Support Centre

We're here to help

In an emergency

Report suspicious activity

Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...

Monday to Friday 7am - 7pm, Saturday 8am - 1pm, Sunday closed

Jersey: 01534 282850
From abroad: +44 1534 282850

Guernsey: 01481 703860
From abroad: +44 1481 703860

Isle of Man: 01624 637190
From abroad: +44 1624 637190

Gibraltar: 200 77737 or 200 73200
From abroad: 00350 200 77737 or 00350 200 73200

Outside these hours please call 0800 032 5963 ( +44 131 339 7609 from outside the UK).

Please be prepared to answer some security questions so we can verify your identity.

Report a lost or stolen card / chequebook

If you've lost your card or you've had it stolen, it's important to let us know as soon as you can...

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN:

Lost or stolen cards or chequebooks
(Monday to Friday 7am - 7pm, Saturday 8am - 1pm, Sunday closed)

UK: 01534 620050
Overseas: +44 1534 620050
Outside these hours, call: 0370 600 0459 (+44 1268 500 813 from outside the UK).

Emergency assistance for travel insurance

Emergency contact information

24 hour Assistance Helpline: 020 8763 3040
From abroad: +44 (0) 20 8763 3040

Lines open 24 hours a day


How are we doing

Need to make a complaint?

We’re sorry you need to complain. You can get in touch with us by completing our online complaint form, calling or writing to us or by visiting your nearest branch.

How to complain How to complain

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Get in touch

We're here to help! Call us or visit your nearest branch.